Are you still shipping?
Absolutely! (oh, and it's freeee!).
Will my delivery take longer at the moment?
Unfortunately, the current restrictions in Victoria where we are based has meant Australia Post are taking longer than usual to collect, process, despatch and deliver orders. This is also impacting the time it is taking for tracking information to update in their system. Most parcels are arriving within 10 business days, but please get in touch if yours doesn't arrive. More information on the impacts to Australia Post can be found here.
I ordered two parcels, but have only received one so far. Why?
We ship all your cases together on the same day, however they always each have their own delivery sticker and tracking. Unfortunately, when volumes are high like the current situation, there is a higher risk that they will get split up along the way. We are working with Australia Post to minimise this risk, but in the meantime, if part of your order doesn’t arrive within 7 business days, please get in touch.
Am I safe to have good delivered?
Yep! Aus Post are doing everything they can to protect their staff, as well as their customers. Click here to find out more.
Good news Remedy fans - we currently delivery our gut loving goodness anywhere within Australia from the back of Burke to Zetland:
- Vic Metro – 2-4 business days
- Vic Country – 3-5 business days
- Other states metro – 2-5 business days
- Other states country – 3-7 business days
We try our very best to get your Remedy order to you ASAP, but we cannot guarantee exact shipping times until we invent a Remedy teleporter or invest in a Remedy delivery drone - sorry! Once your order is processed by the Remedy elves in our fermentary, we'll send you a tracking link. Just so you're completely all over it, you should also receive updates from Australia Post so you can track it all the way to your front door.
Your Remedy goodness will be delivered at ambient (AKA room) temperature. Don't worry though, our raw, live cultured drinks are fine in or out of the fridge, We've conducted stacks of shelf life testing at both refrigerated and ambient temperatures to ensure the live cultures in our raw, live cultured drinks stay happy, intact and safe. We brew out all of the sugar in our drinks so there's no risk of re-fermentation in the bottle.
Once you receive your order though, we do recommed keeping it in the fridge because we think it tastes better chilled.